Clinic Aide
Applications are open now for positions starting:
- Aug 1: Windsor Clinic
- Sep 8: Marin Clinic
*start dates are semi-flexible
About CIT Clinics
CIT Clinics is a leading provider of innovative mental health treatments, specializing in ketamine therapy and other cutting-edge interventions for conditions such as depression, anxiety, PTSD, and chronic pain in 3 clinics located across the Bay Area: Corte Madera, Windsor and Vacaville. We are committed to delivering compassionate, personalized care in a safe and welcoming environment.
Position Overview:
We are seeking 2 dedicated and organized individuals to work in two of our 3 clinic locations: one person each for the Corte Madera and Windsor clinics. The ideal candidate will play a crucial role in ensuring the smooth operation of our clinics, supporting both patients and clinical staff. This is a part-time, in-person position (approximately 10 - 25 hours per week, varies depending on the clinic location) and requires availability on Saturdays. In-person responsibilities will include working in-person as Clinic Aide with some in-person administrative work and must be available on Saturdays. See Key Responsibilities for more details.
Key Responsibilities
General:
- Greet clients warmly and professionally as they enter the clinic.
- Provide excellent customer service by answering questions and addressing concerns with empathy and care.
- Stay informed about clinic services, therapies, and policies to provide accurate information to clients.
- Support clinic staff by communicating client needs and ensuring a smooth workflow.
Clinical Operations Duties:
- Support front desk operations including, and not limited to, ensuring a positive first impression when greeting patients and visitors, and handling inquiries.
- Help create a calming and welcoming environment for clients, promoting a sense of safety and comfort.
- Assist in implementing and maintaining clinic policies and procedures
- Handle administrative tasks such as managing and organizing office supplies and inventory, and maintaining a tidy reception area.
- Support clinical staff with administrative tasks as needed (helping with consent forms, resetting rooms between patients, assisting with placing of vital sign monitors, escorting patients to/from their vehicles when necessary, providing snacks and beverages, etc.)
- Assist in opening and closing duties at the clinic
- 10-20 hours per week. Must be available to work on Saturdays. Wednesday and Friday availability are a strong plus.
- Windsor position - August 1, 2025 start date (flexible). Must be available to work Wednesday, Friday and Saturday (~20-25 hours/week). Potential to add a 4th day.
- Corte Madera position - Sep 8, 2025 start date (flexible). Must be able to work Saturdays (~10-15 hours/week). Wednesday and/or Friday is a plus.
Qualifications:
- High school diploma or equivalent; additional education in psychology, mental health, or related fields is a plus.
- Previous experience as a receptionist or in a customer service role, preferably in a healthcare or clinical wellness setting.
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to connect with clients from diverse backgrounds.
- Compassionate and understanding approach to mental health and wellness.
- Ability to handle sensitive information with discretion and confidentiality.
- Proficiency in using electronic health record (EHR) systems, office software (e.g. Google Workspace, Microsoft Office Suites) and handling basic administrative tasks.
- A positive attitude and willingness to learn about psychedelic therapies and their impact on mental health.
- Knowledge of medical terminology and HIPAA regulations (strongly preferred)
- Certified Nurse Assistant (CNA) license is a plus, but not required.
Location
The ideal Clinical Operations candidate lives within 30 minutes drive to the their respective clinic and is willing to travel to work in the other clinics when needed.
What we offer
- Competitive salary commensurate with experience ($20 - $30 per hour)
- Opportunities for professional growth and development
- A collaborative and supportive work environment
- The chance to make a meaningful difference in patients' lives
- CIT Clinics is an equal opportunity employer and values diversity in our workplace.
To apply, please use the link below.